Frequently Asked Questions
Contact us for your query
Why should I choose Mobify UK?
At Mobify UK, we focus on comfort, quality, and customer care. Our team has over 10 years of experience in the mobility and comfort sector, allowing us to offer honest advice, carefully selected products, and reliable aftercare. We pride ourselves on providing a friendly, no-pressure service with your comfort and independence as our top priority.
Why don’t you display prices on your website?
Many of our products are available with different sizes, fabrics, features, and custom options, which can affect pricing. By speaking with you directly, we can understand your needs and provide accurate, personalised pricing with no obligation.
How can I try one of your products?
We offer the option to arrange a home demonstration, allowing you to see and try selected products in the comfort of your own home. This gives you the opportunity to experience the product properly and ask any questions before making a decision.
What delivery and aftercare services do you provide?
Every Mobify UK product comes with our White Glove delivery and installation service. Your product is delivered into your home, fully set up, and tested, with a demonstration on how everything works. We also remove all packaging and remain available for ongoing aftercare and support.
How do you ensure product quality?
We carefully select all our adjustable beds, rise & recline chairs, and scooters from trusted UK manufacturers. Every product is chosen for its durability, safety, comfort, and reliability. Our experience in the sector allows us to only offer products we truly believe in.
Where are your products manufactured?
Our products are sourced from a range of reputable manufacturers, within the UK, who meet our strict quality and safety standards. All products supplied by Mobify UK comply with relevant UK regulations.
How is my personal data handled?
Your personal information is treated with the utmost care and is managed in line with UK GDPR regulations. We only collect information that is necessary to provide our services, and we never share your data with third parties for marketing purposes. Full details can be found in our Privacy Policy.
Do your products include a warranty?
Yes, all Mobify UK products come with a manufacturer-backed warranty for your peace of mind. Warranty lengths may vary depending on the product, and full details will be provided at the point of purchase.
What should I do if there is a problem with my product?
If you experience any issues, simply contact our customer service team and we will arrange support as quickly as possible. Whether it’s advice, repairs, or warranty assistance, we’re here to help ensure your product continues to work as it should.
Are your products eligible for VAT relief?
Many of our products may qualify for VAT exemption if they are being purchased for personal or domestic use by someone with a qualifying medical condition. Our team will guide you through the simple declaration process if applicable.
Can I customise my product or add accessories later?
Yes, many of our products offer optional upgrades and accessories. In many cases, additions can also be made later. Our team will be happy to discuss available options with you.
How do I contact Mobify UK’s customer service team?
You can contact our friendly team by:
Email: customerservice@mobifyuk.co.uk
Or through the contact form on our website.
We aim to respond to all enquiries as quickly as possible.
Adjustable Bed with Massage
What is an adjustable bed with massage?
It’s a motorised bed that allows you to raise or lower the head and leg sections for personalised comfort, with a built-in massage system to help you relax and unwind.
What are the main benefits of an adjustable bed?
Adjustable beds offer better comfort, improved sleep positioning, reduced pressure on joints, easier movement in and out of bed, and added support for everyday relaxation.
What does the massage feature help with?
The massage function can help ease muscle tension, promote circulation, reduce stiffness, and provide a calming, relaxing experience before sleep.
Can an adjustable bed help with back or joint discomfort?
Many customers find that adjustable positioning helps relieve pressure on the lower back, hips, and joints by allowing the body to rest in more natural positions.
Does using an adjustable bed improve circulation?
Yes, raising the legs can help support better circulation and reduce swelling in the lower limbs.
Are adjustable beds suitable for reading or watching TV?
Yes, the adjustable backrest allows you to sit up comfortably without the need for extra pillows.
Are adjustable beds easy to use?
Yes, they are operated using simple handheld controls with clear buttons for smooth adjustments.
Do adjustable beds come with a warranty?
Yes, all our adjustable beds include a manufacturer-backed warranty for added peace of mind.
Rise & Recline Chair
What is a rise and recline chair?
A rise and recline chair is a powered chair that gently lifts and tilts forward to help you stand and reclines back for relaxation at the touch of a button.
What are the main benefits of a rise and recline chair?
These chairs improve comfort, support posture, reduce strain on the knees and back, and make sitting down and standing up much safer and easier.
Who are rise and recline chairs suitable for?
They are ideal for anyone who struggles to get in and out of a standard chair, experiences joint discomfort, or simply wants greater comfort and support at home.
Do rise and recline chairs help with circulation?
Yes, the reclining and leg-raising positions can help improve circulation and reduce swelling in the legs and feet.
Are rise and recline chairs easy to use?
Yes, they are controlled with a simple handset featuring clear, easy-to-press buttons.
Can I relax or sleep in a rise and recline chair?
Many chairs recline to a near-flat position, making them suitable for relaxing, resting, or even short periods of sleep.
Do rise and recline chairs come in different styles?
Yes, they are available in a range of sizes, fabrics, and colours to suit different rooms and personal preferences.
Do rise and recline chairs come with a warranty?
Yes, all our rise and recline chairs come with a manufacturer-backed warranty for added peace of mind.
Mobility Scooter
Do I need a licence to use a scooter?
No, a driving licence is not required to use a mobility scooter.
Can I use a scooter on the road?
Some scooters are road-legal, while others are designed for pavement use only. We’ll help you choose the right one.
How far can a scooter travel on one charge?
This depends on the model and battery size. Some are ideal for short trips, while others are built for longer journeys.
Are your scooters easy to transport?
Many of our scooters are lightweight and foldable, making them ideal for transport in a car boot.
Do scooters come with a warranty?
Yes, all our mobility scooters include a manufacturer-backed warranty for peace of mind.